Privacy and policy

1. General information

This privacy policy explains how Nachtklang KLG ("we" or "us"), based in Switzerland, collects, uses, and protects your personal data when you visit our website, interact with us, or purchase our products. It complies with the Swiss Federal Act on Data Protection (FADP) and the European General Data Protection Regulation (GDPR), where applicable.

2. Data controller

The data controller is: Nachtklang KLG\ Espenstrasse 137 Ost, \ 9443 Widnau,\ Switzerland\ Email: info@nachtklang.com

3. What data we collect

We may collect the following types of data:

  • Name, billing and shipping address 
  • Email address, phone number
  • Order details and payment information (processed via secure third-party providers such as PayPal, etc.)
  • IP address and browser/device information
  • User preferences, language settings, and browsing behavior (via cookies)

4. Purpose of data processing

We process your data to:

  • Fulfill and deliver your orders, including international shipping
  • Provide customer support
  • Send transactional and optional marketing communications
  • Improve our website and services (e.g. through analytics)
  • Comply with legal obligations (e.g. invoicing, accounting)
  • Enable account login and order history (if a customer account is created)

5. Legal basis

We process personal data based on:

  • Performance of a contract (e.g. order fulfillment)
  • Your consent (e.g. for marketing cookies or newsletter sign-ups)
  • Legal obligations (e.g. tax documentation)
  • Legitimate interest (e.g. security, service optimization)

6. Data transfers and third parties

Your data may be shared with trusted service providers such as:

  • Payment processors (e.g. PayPal, Stripe)
  • Shipping partners (e.g. Swiss Post, DHL, UPS for international delivery)
  • Hosting and analytics providers (e.g. Shopify, Google Analytics)
  • Email marketing tools (e.g. Mailchimp, Klaviyo – if newsletter is used)
  • CAPTCHA and bot protection tools (e.g. Google reCAPTCHA)

All providers are contractually obligated to handle your data securely and in compliance with applicable laws.

7. Cookies

Our website uses cookies to enhance user experience, store preferences, and analyze traffic. Essential cookies are necessary for site functionality, such as shopping cart operation and security. Optional cookies (e.g. analytics and marketing) are only used with your consent.

8. International shipping

We currently deliver to Switzerland, Germany, Austria, France, Italy, and the Netherlands. For customers in these countries, your data (e.g. name, address, customs details) may be shared with trusted logistics providers and customs authorities as required to complete the delivery. All data transfers are handled securely and in accordance with applicable international data protection standards.

9. Newsletter and marketing emails

If you subscribe to our newsletter, we will use your email address to send you information about new products, special offers, and design inspiration. You can unsubscribe at any time using the link in any email. If we track email open rates or clicks, this will be clearly stated when you sign up, and is done only with your consent.

10. User accounts 

If you create an account on our site, your login credentials and order history will be securely stored. You can log in to view or manage your data and orders at any time. You may request account deletion by contacting us directly.

11. Embedded content and third-party tools

Our website may display embedded content (e.g. Instagram feeds, videos, Google Maps) or social media plugins. These third parties may collect data about your interaction with the content. We recommend reviewing their respective privacy policies.

12. Data retention 

We retain your data only as long as necessary for the purpose it was collected or to meet legal requirements (e.g. 10 years for invoices).

13. Your rights

You have the right to:

  • Request access to your data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent for processing
  • Object to certain processing activities
  • Lodge a complaint with a data protection authority

14. Data security 

We use technical and organizational measures to protect your data, including SSL encryption, access controls, and secured infrastructure.

15. Contact

For any questions or concerns regarding this privacy policy or your data, please contact us at:\ info@nachtklang.com

This privacy policy is effective as of June 13, 2025, and may be updated at any time. Changes will be communicated on this page.