Terms & Conditions
1. Scope of application
These Terms and Conditions apply to all orders placed via our online store by consumers and businesses. The version valid at the time of the order shall apply.
2. Contractual partner
The purchase agreement is concluded with:
Nachtklang KLG
Espenstrasse 139
9443 Widnau, Switzerland
UID: CHE-219.904.560
Commercial register number: CH-320.2.097.548-3
Legal form: General partnership (Kollektivgesellschaft)
Email: info@nachtklang.com
The address registered in the commercial register is Espenstrasse 137 Ost, 9443 Widnau. Our business and postal address is Espenstrasse 139, 9443 Widnau.
3. Products and availability
All product images are for illustrative purposes. While we strive for accuracy, minor deviations in color or appearance may occur. Product availability is subject to change at any time without notice.
4. Pricing and payments
All prices are in CHF and include VAT unless otherwise stated. Shipping costs are added during checkout. Payments are processed via secure third-party providers such as PayPal or credit card gateways.
5. Shipping and delivery
We currently deliver to Switzerland, Germany, Austria, and Liechtenstein, shipped directly from our warehouse in Switzerland. Unless otherwise stated on the product page, the estimated delivery time is a maximum of 14 business days.
Only items marked as "in stock" or "available" can be ordered. We are not liable for delays caused by third parties (e.g., postal services, customs).
6. Customs and import duties
For deliveries to countries outside Switzerland (e.g., EU countries), import duties, taxes, and fees may be levied by the destination country. These costs are NOT included in the product price or shipping costs and are the sole responsibility of the customer.
7. Right of withdrawal / returns
We offer a uniform 14-day return period across all markets we ship to: Switzerland, Germany, and Austria. You have the right to cancel your order within 14 days of receiving the goods without giving a reason. This applies to all standard products. Custom-made or personalized products are excluded from returns. Return shipping is at the buyer's expense.
To initiate a return, contact us at info@nachtklang.com. Please always request a return before sending anything back. The return address is:
Nachtklang KLG
Espenstrasse 139
9443 Widnau
Switzerland
8. Warranty and 200-Year Colour-Fade Guarantee
Our 200-year guarantee refers specifically to colour fastness – in other words, protection against colour fading. It is not a general guarantee covering all possible defects.
This is a voluntary guarantee that we grant as the seller on our own initiative, in addition to your statutory rights and independently of any figures published by third parties.
Our posters are printed in a large-format gallery process using archival Canon pigment inks on heavy premium paper: Lustrous Metallic (255 gsm), a heavy metallic paper with a pearlescent sheen, or Matte (229 gsm), a heavy paper with a non-reflective surface.
The 200-Year Colour-Fade Guarantee covers:
- Fading, colour loss or colour shift of the print under normal indoor conditions (excluding direct sunlight or humidity)
In addition to the colour-fade guarantee, we cover the following material defects on framed products:
- Warping or detachment of the print from the frame
- Frame defects (cracking, joint failure)
- Glass defects (for glass-protected formats, excluding breakage due to mishandling)
Neither guarantee covers:
- Damage caused by improper hanging or physical impact
- Exposure to moisture, extreme heat, or direct sunlight
- Wear from improper cleaning methods
These guarantees are voluntary and granted in addition to your statutory rights. Your statutory warranty rights as a consumer remain unaffected.
If you notice any defect covered by these guarantees, please notify us via email within the guarantee period. Include photos and your order number.
9. Intellectual property
All content on our website (texts, images, logos, etc.) is protected by copyright and may not be used without prior written permission. We hereby expressly declare that we own the full copyrights to the distributed objects and that no third parties assert any claims to the objects presented on the website.
10. Governing law and jurisdiction
These Terms are governed by Swiss law. Place of jurisdiction is Altstätten SG, Switzerland, unless mandatory consumer law provides otherwise.
11. Final provisions
If any provision of these Terms is invalid, the remainder shall remain unaffected. We reserve the right to amend these Terms at any time. Changes become effective upon publication.